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Airport security … doesn’t inspire confidence

Tuesday, November 27, 2007 · Leave a Comment

I don’t know about you, but airport security does not really make me feel secure.  I am not hypersensitive about security, and think that some of our responses to September 11 was reasonable, while many were not.

Every time that I fly and see security make people throw away half empty 4oz tubes of toothpaste and 5oz bottles of antibacterial hand wash, I think what training and background do these people have in chemistry and explosive.  Could not a group of “co-conspirators” take the “legally” allowed limit of liquids aboard for some nefarious purpose?  Firearms and other weapons, okay.

My other issue with security is with “profiling” passengers and looking for strange behavior.  Okay, some behavior is easily identifiable as strange or suspicious, such as talking to an imginary person while boxing air.  What is security’s psychological and cultural training to identify the strange.  My normal may be strange and suspicious to you and your strange and suspicious may seem normal to me.

This is also not a U.S. issue either.  Security, here at home, as well as abroad, is woefully inconsistent on top of questionably competent security personnel.  On serveral international trips, I accidentally put my over 3oz bottle of contact solution in our carry-on bag.  Security in Europe and Africa missed the contact solution, but made us throw away a 6oz bottle of skin care lotion.  [Very irritating as well as expensive.  As an aside, one reason people don't like to check bags is because the airlines are always misplacing or losing them.  Post for another day.]

I also have accidentally forgot to remove a small pocket knife.  Believe me this knife could never be used as a weapon.  It’s a small filmsy knife that I picked up at a trade show.  Again, an example of the lack of throughness and inconsistency of airport security.

My largest issue is philosophical.  In our hypersensitive mood over security, I am critical of both political parties over the way that they have addressed this issue.  The Democrats, who first proposed the Department of Homeland Security — how easily we forget, want to protect and unionize airport employees.  I have no problem paying people better wages, because the more you pay people the more you can demand and expect.  You pay people poorly and you are almost assured to get poor quality work.  You pay people well and you may get high quality work.  My problem with the Democrats approach is that you end up with employees who are virtually tenured and difficult to fire.  It’s bad for academia and elsewhere.

The Republican approach is just as bad.  They are borderline paranoid about terrorism and see it everywhere.  Much of this push is piece of mind.  The focus on security measures, profiling, and risk levels does not make me feel particularly safer.  Where is the training of secuity personnel and investment in equipment?  What other measures should we be thinking about in terms of potential future attacks?  Should a parallel focus be softer targets?  Note, I said parallel, referring to maintain the focus on airline security.

I think that security is a real issue.  I don’t feel all that secure given our current efforts, which I think is often guided by politics.

Categories: Airport/Airlines · Travel · Travel experiences
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My 5 least favorite U.S. airports

Tuesday, November 27, 2007 · 2 Comments

Picking my least favorite U.S. airports was about as hard as selecting airports that I like.  As I said in a previous post, I tend to like the smaller airport more than the larger ones, despite the diversity of shops and dining experiences that the larger airports offer.  While I think the availability of shops and dining can add to the travel experience, it is only critical if I am going to be stuck in an airport without WiFi and/or a lounge.  I, at least, want to be able to waste time shopping at outrageously priced stores.

Most of my least favorite airports are large airports that are difficult to navigate, have a long complicated check-in process, make security painful.  Seemingly, the larger the airport, the less customer friendly the airport is, which makes sense … I think.

  1. Atlanta  — huge, crowded, unfriendly, incompetent
  2. Philadelphia — don’t mix code-share carriers here, else you have to repeat security
  3. LaGuardia (NYC) — take a map to find your way around and don’t ever spend the night at the airport
  4. Los Angeles — see Philadelphia
  5. Washington – Dulles — see Atlanta

I hope that you have a better experience at these airports than I have.

Categories: Airport/Airlines · Travel experiences
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My top 5 favorite U.S. airports

Tuesday, November 27, 2007 · 2 Comments

Saying that I have a favorite airport may be an over statement, but there are some airports that provide a better travel experience than others, make it easier to check-in, seem to be less incompetent, make finding your way around easy or less confusing, and offer diversity in dining and shopping experiences.

  1. Lexington — This is a small regional airport in my home city.  The airport has recently expanded to include a lounge that accepts all club members.  The check-in process is easy and the gates are easy to find.  There is not mush in terms of dining and shopping, but the staff is usually competent and seems to understand customer service.
  2. Detroit — This is probably my all-time favorite airport, because it is clean and offers what I would call a mini-mall of shops and eateries, including a sushi restaurant.  Eating sushi at an airport is a little brave.  For a large airport, check-in is not too difficult and reaching your gate is not a major event.  The airport layout, one long corridor, is probably it’s best feature.
  3. Las Vegas — I have bought into the frequent flier concept and belong to two.  Las Vegas McCarran is one of the few airports that actually honor and acknowledge the benefits of being a frequent flier.  The check-in typically effortless and security is not the anal probe that it is at other airports.  One thing, if you are anxious to leave the aura of Vegas, you’ll have to wait until you leave the airport.  You can play slots until you board.  There’s something for everyone.
  4. Raleigh-Durham –  RDU is another small airport that is supposed to be an international airport … to where, I do not know.  There is not a lot to do at this airport and the staff does not inspire a lot of confidence, but check-in and security are typically low stress activities.  It is practically impossible to get lost at the airport, because the terminals are laid out along one corridor.
  5. Salt Lake City — I just get a calm feeling traveling through this airport.  Nice clean check-in and security process and the staff seems competent and customer service focused.  There is not an abundance of interesting shops or places to eat, but the sanity and civility of the airport makes up for this shortcoming.

Overall, I am a fan of the smaller airports.  While they have less to offer in terms of interesting shops and fine dining, the airport also does not become a major part of the travel experience.

My least favorite U.S. airports tomorrow.

Categories: Airport/Airlines · Travel · Travel experiences
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