Please charge me more

I have just returned from a business trip to New Orleans … it’s still hot, humid, seedy (at least Bourbon Street) and rich in culture (food, architecture, and history), but that’s not my purpose here.

I flew US Airways and they have already instituted changes in how they operate and by operate, I mean that they are nickel-and-diming fliers now.  I am an elite member with United, a Star Alliance member, so I enjoy perks and privileges like selecting my seat assignments … until now.  It’s $5-10 to do so now.  Yes, this is not a lot of money, but it is the principle.  Charge me a true dollar amount for my ticket that covers everything … check baggage, snacks, air, lavatory, seat belt, arm rest, use of the jet bridge.  Okay, some of this is an exaggeration, but it may just be a matter of time before we have to pay for these “amenities.”

Perhaps, most shocking about my trip, was how many passengers actually purchased snacks.  Way to go in letting the airlines know how unhappy you are with being nickel-and-dimed!  I would rather dehydrate than pay $2 for what is probably tap water!

Airline executives, stop nickel-and-diming me and just charge me a fair fare.  I don’t care if you make a nice profit, I do care if I feel as if I am “taxed” to death.  I thought we had a revolution about that 232 years ago!

Airline ad agencies … are they pinheads?

I recently returned from my summer holiday in Eastern Europe and now I am on my way to New Orleans for a business trip.  Between these two trips much is changing in the airline industry … some of which has many fellow travelers threatening to figuratively storm the corporate boardrooms with torches and pitchforks in hand.  I ask my fellow travelers, “what’s the matter with you?  why do you want to harass and pick on the airline industry?”

To all the US airline carriers, I want to say, “I stand with you and the appreciate the great services that you provide in the face of all your financial woes.”

I remember many years ago, during one of the many airline industry crises, (by the way, these crises are never the airline’s fault, our government, instead of bailing them out, should just subsidize them all the time … more so than they already do) the airlines stop serving food.  Hey, all of you naysayers, that was a good idea.  If I recall, most passengers complained about airplane food anyway.  “Oh, airplane food doesn’t taste good.  It’s over/under cooked.  I think that food made me sick.”  Then, there’s the sanitary conditions.  So, look the airlines did us a favor by not feeding us anymore.  Besides, who wants those tasty meals that the Europeans serve anyway?

The airlines are about to do us another favor … no more snacks or beverages (unless you want to buy them).  We don’t need all those snacks.  We have an obesity problem in the United States anyway.  The airlines are just trying to contribute to a more fit population, besides, there no place to exercise on a plane so you are just storing all those calories as fat … and that contributes to the weight of the plane and fuel cost and your flight discomfort (trying to fit in to those every comfortable seats).

Now, this one, I really do not understand the uproar.  $15 or $50 for a second checked bag sounds reasonable to me.  All those extra bags just make the plane heavier and feul inefficient.  If we cared about the economy we would be more wasteful and only care the bare minimal and buy everything else once we reach our destination.  That would be a real shot in the arm for the economic.  Think about those poor underpaid baggage handlers who always take special care not to damage our bags.  With fewer bags, they will no doubt do an even better job.

Some unreasonable people may accuse the airline industry of nickel-and-diming us to death, but I say baloney.  Food and bags are non-essentials for traveling.  The only thing that you ticket promises is arrival to your destination, which the airlines always do … maybe a couple of days later, but you generally get where you need to go.  For example, when you go to the movies (another great bargain), you have to buy popcorn and soda separately.  Same principle.

In fact, we have been cheating the airlines for quite some time.  They are due their just reward.

Kudos to the ad agencies for managing this public relation nightmare with such competence.  They deserve ever nickel and dime that they receive.  Anything more would be cheating the airlines.

Traveling by train in Europe

During our Europe 2008 holiday, we used just about every form of transportation available — plane, train, and automobile.

We always travel by plane and automobile, but wanted to do something different this holiday, so we used the trains system to travel from city to city and country to country.  While it had been over 20 years since I last traveled by train in Europe, I expected this mode of travel to be as reliable as air travel, and it was.  Of course, there were delays and problems, but this happens when traveling by airplane too.

So, when considering air travel and train, there are definitely factors to consider.

Air travel

• pros:  fast.
• cons:  expensive; security (lines, liquids, …); arrival times (1-2 hours); retreiving luggage; scenary (sky and clouds).

Trains

• pros:  inexpensive; spacious seating; no security; arrive times (early enough to take train); no baggage checking; scenary.
• cons:  can be slow; no complementary snacks (not even pretzels or beverages); buying food from dining car can be expensive; frequent stops.

I know a lot of people think that the trains are exclusively used by backpackers and young travelers and they are, but they are also used by travelers who don’t want to fly everywhere or want a different experience.  We had a couple of adventures … missed on train and another train was malfunctioning, but we eventually made it to our destination, several hours late, but we made it.  (More about this later though.)

Like air travel trains give you a couple of options, you can travel first or economy class.  I recommend this option, the first class option, because the coaches a nicer and more spacious.  You also have the option to reserve a seat or not.  We reserved a seat for all our rail travel, but there we many many unreserved seats.  Some European trains sell tickets and passes to board the train, but do not require to purchase or reserve a seat, so you may be able to board the train and not have a seat.  As a precaution, I will continue to purchase reserved seats.

I highly recomment rail travel, especially if you want to different travel experience and want to see the countryside.  Word of caution when traveling by trains.  Don’t be late.  When the trains run on time, they run on time.  We missed our train from Vienna to Prague by minutes!

Touring Austria with tour operators

While in Austria during the summer of 2008, I took a couple of tours, as I have been doing the past several years.  I find that organized tours, while they can be a little confining, you learn so much more about the place that you are visiting than you would on your own … as least typically you would.  Usually tours are guided by local folk who love their culture and history, some are trained in these disciplines … and of course, some are just lousy.

Usually, I arrange my tours through Expedia, sometimes Travelocity, because I assume and hope that these companies have vetted the companies providing the tours.  Another source that I have tapped is TravelBound.  Often they offer even richer and greater variety of tours than Expedia and Travelocity.  Additionally, many of the tours that you find on Expedia and Travelocity are also found on TravelBound.

The one problem with TravelBound is that only travel agents can book tours.  Fortunately, I have a local travel agency that I can call and ask them to book tours for me.  Works every time.  So far so good with the tours that I have selected through their site.  The descriptions tend to be quite accurate.

Warning … American Express Travel

Are you traveling outside the United States and need foreign currency?  Beware!

We are traveling to three eastern European countries the 30th of June.  So, as I usually do, I exchanged/purchased foreign currency prior to our trip.  There are many benefits:

• You don’t have to wonder whether or not you are getting a good rate from one of the many currency exchanges that you find in Europe.
• When you land in your host country, you are ready to start spending money!  Splurge and take a taxi!
• There are all types of security concerns … for instance, is this exchange legitimate or is this a real ATM or is it just recording my financial information.
• Not every establishment accepts credit cards.  The same is true in the United States.
• Hotels sometimes do not offer the best rates.
• Beware of vendor who accept your home currency, such as US dollars, you will always get a bad exchange.

In the past, I have used AAA, but they can be expensive and they sell currencies in pre-packaged packs.  So, this year I decided to purchase Euros from American Express.  I though, wow, you are so smart.  Wrong!

If you purchase currency from American Express, you better be ready to stay at home and wait for UPS to deliver your money.  There is no option but delivery to your billing address.  I understand that this is money that can get lost or stolen.  I understand.  But, you have no option to pick your package up from your local UPS center!  Nowhere is this mentioned on the website.  It doesn’t even say that they will ONLY ship to your billing address.

Customer service at American Express Travel is terrible.  The representative that I spoke with gave me one option, “return to sender.”  This is not a tenable option.  I leave home in 3 days!  The representative and the manager seem to expect me to know their policy with UPS, which also is not listed anywhere on their website.  So, what am I going to do!  Wait at home, miss work, and get further behind in projects than I already am!

American Express Travel, let me know the full policy, so I can make an informed decision.  I had the option of going to a local American Express Travel office, but decided that the convenience of delivery was better.  I was wrong!  Maybe?

Warning … think twice about using American Express Travel to order foreign currency or traveler’s cheques.  By the way, traveler’s cheques are becoming a currency of the past.  I bought this type of currency several years ago and fewer and fewer shops and institution will exchange this currency compared to the first time that I used them.  The last time that I used this currency I had to go to a bank in Greece.

The other lesson … don’t wait until the last minute.  American Express Travel won’t necessarily help!

No miles for the deep discounters

I am one of those fliers who have bought into the frequent flier program … I know it’s a ploy by the airlines to create and maintain loyalty at the expense of most fliers, especially those who do not take advantage of the perks and benefits.

So, after each trip, I check to make sure that the airlines correctly credit me my miles.  A couple of days after returning from my Memorial Day holiday, I notice that United had not credited my my miles.  So, I wait a little longer, but eventually call.

United does not award frequent flier miles when you make your reservations on Priceline or Hotwire.  The agent told me that these deeply discounted fares are not available for  mile credit, because they are so deeply discounted.  Oh!  Although, I have not done so yet; maybe, I should take my advice and seek a second opinion.  However, it makes sense that the airlines would not count these fares.  I got an amazing bargain on my fare … I guess it was worth foregoing the miles this time.

Airport lounges … is it worth it?

Are you a frequent traveler? Do you like to work when you travel? How do you deal with noise and crowds? Yes. Yes. No well!

I like to wait for my flights in airport lounges. I belong to both Northwest and United, but not all lounges are the same. All the lounges run the airlines have agreements with their code share partners to club members in their partnership to visit their loungers … typically, only if you are flying on a code shared airline. In other words, club memberships are about as complicated as everything else that the airlines do.

But like airlines, not all clubs in all airports are created the same. Sometimes, alcoholic beverages are included in the membership, other times they are not. Some offer very basic snacks, others offer warm and cold hors d’oeuvres. Some include wifi, others make you pay for the services. These aren’t differences between different clubs, but are can be differences that you find in just one club membership.

For me, I like my clubs and quiet space.